Frequently Asked Questions

Harvex is order management software for fresh produce (fruit and vegetable) importers, exporters and wholesalers. It reads orders from email and WhatsApp, turns them into sales and purchase orders and sends them to your ERP. Transport and documents are linked to every order. Harvex is built in Antwerp, Belgium.

Harvex is for fresh produce traders (importers, exporters and wholesalers of fruit and vegetables) who receive orders by email, WhatsApp or phone and still type them into their ERP by hand. Both the sales team and the purchasing team work in Harvex.

Harvex reads customer orders from email and WhatsApp and supplier packing lists sent as PDF. It recognises the customer or supplier, product, caliber, pallets, colli and delivery week, and prepares a sales or purchase order. Your team confirms the order and Harvex sends it to your ERP, so nobody retypes it.

No. Your customers and suppliers keep using email and WhatsApp as they do today. Harvex reads those messages for you. If you want, customers can also order through the Harvex customer portal, which runs in the browser with nothing to install.

No. Harvex is a commercial layer on top of your ERP, not a replacement. Confirmed orders are pushed into the ERP you already run, so there is no double entry. Connecting your ERP is part of the rollout.

No. Harvex prepares every order, but your team confirms it before anything is sent to your ERP.

Harvex starts from your expected sales per arrival week, plans volumes per supplier and shows a gap analysis of what is still to source. Supplier packing lists become purchase orders automatically, and containers are tracked from the waybill with live ETD and ETA updates.

Harvex turns customer messages from email and WhatsApp into sales orders. Customers can reorder and use your weekly deals and volume discounts in an online portal. Orders are then grouped into full truckloads and the loading list is sent to your carrier.

Harvex reads packing lists to create purchase orders and waybills to track containers. Commercial invoices, phytosanitary certificates and certificates of origin are stored with each shipment, and missing documents are easy to spot.

No. Harvex is not an open marketplace where anyone can list or browse products. It is a trade management tool for the orders you already handle with your own customers and suppliers.

The rollout has four phases: an analysis of your trade processes (2 half days), a test phase in which your team runs Harvex on real orders and documents (4 sessions of 2 hours), the ERP connection, and go-live. Every phase ends with a validation step.

Yes. Harvex has modules for order intake, programs, sea and land transport and a customer portal. They share one platform and one ERP connection, so you can start with one module and add the rest when you are ready.

Harvex is available in English, Dutch, French and Spanish. Users can switch languages at any time.

Yes. Harvex data is encrypted, access-controlled and hosted in the EU. Only your company and the trade partners you authorise can see it, and Harvex never shares your data with third parties.

Harvex pricing depends on the modules you use and the size of your team. Book a demo to discuss pricing and find the right setup.

Book a demo on the website or email info@harvextrading.com. We walk through Harvex using your own orders and documents, then plan the rollout with your team.